REFUND POLICY

TCGTrove Return and Refund Policy
Last Updated: December 2026

Thank you for shopping at TCGTrove! 

We value your trust and are committed to providing you with authentic, high-quality Pokémon cards and products.

1. No Returns Accepted

Due to the nature of our products and to maintain the integrity of our collectibles, all sales are final. We do not accept returns under any circumstances. We encourage customers to review their orders carefully before completing a purchase. If you have any questions about a product, feel free to contact us before ordering — we're here to help.

2. Refunds

Refunds will only be issued in rare cases where an error occurs on our end, such as:

• Receiving the wrong item
• Receiving a damaged item (proof required)

If such a case arises, please reach out to us within 7 days of receiving your order. We’ll work with you to find a solution.

3. Non-Refundable Items

All products are considered non-returnable and non-refundable, except in the limited cases outlined above. This includes but is not limited to:

• Opened or damaged booster packs or boxes
• Sealed products that have been opened
• Customised or altered items

4. Order Cancellations

Orders may be cancelled within 24 hours of placement. After that period, if the order has been processed or shipped, it cannot be cancelled or refunded.

5. Contact Us

If you believe you received an incorrect or damaged item, or have any concerns, please contact us through our Contact Us page. We're happy to assist and ensure your experience is positive.

6. Policy Updates

TCGTrove reserves the right to update this policy at any time. Please review it periodically to stay informed. By shopping at TCGTrove, you agree to the terms outlined above.